ProductPost Data Deletion Instructions

Last updated: August 30, 2026

You can revoke TikTok access or request deletion of your ProductPost account and associated data at any time.

Disconnect TikTok

1. Sign in to ProductPost with the account that connected TikTok.
2. Open Video Studio and locate the connected TikTok account.
3. Choose Disconnect and confirm.

Disconnecting revokes the authorization with TikTok and removes the stored TikTok access token and refresh token from active use. You can also revoke ProductPost directly in TikTok under Settings and privacy → Security & permissions → Apps and services permissions.

Disconnecting TikTok does not delete videos already published to TikTok. Manage or delete those posts from your TikTok account.

Delete your ProductPost data

Send an email from the address associated with your ProductPost account to contact@productpost.app with the subject ProductPost Data Deletion Request.

Include:

• the email address used for ProductPost;
• whether you want the entire account deleted or only specified projects; and
• the TikTok creator nickname or username, if the request concerns a connected TikTok account.

We verify requests to protect accounts from unauthorized deletion. We aim to acknowledge verified requests within 7 days and complete deletion within 30 days, unless information must be retained for security, fraud prevention, billing, legal, or regulatory obligations.

Data covered by deletion

A verified full-account deletion request covers account profile data, product projects, source assets stored by ProductPost, creative prompts, generated videos, review records, connected TikTok authorization data, and ProductPost publication records. Backups may retain encrypted copies for a limited period before routine expiration.

Contact

Questions can be sent to contact@productpost.app.